Terms of Service

Last Updated: July 15, 2026

1. Independent Providers; No Medical Services

PhlebFlow is a logistics and matching directory that helps users connect with independent mobile phlebotomy professionals. PhlebFlow does not provide medical advice, perform blood draws, collect specimens, process laboratory tests, interpret results, diagnose conditions, operate a clinical laboratory, or control the clinical acts or omissions of any provider. Providers listed on or contacted through PhlebFlow are independent professionals or businesses — not employees, agents, partners, or representatives of PhlebFlow. Any service relationship, pricing agreement, clinical decision, specimen handling decision, or payment arrangement is between you and the provider. You are responsible for verifying provider credentials, licenses, certifications, insurance, pricing, availability, and scope of practice before receiving services, and for confirming that the requested service is accepted by the applicable laboratory or ordering physician.

2. No Emergency or Clinical Reliance

PhlebFlow is not for emergencies, urgent medical needs, diagnosis, or treatment decisions. If you believe you may have a medical emergency, call 911 or seek immediate medical attention. Any preparation or educational content onPhlebFlow is informational only and does not replace instructions from your physician, provider, or laboratory.

3. Platform Role and Lead Routing

By submitting a request, you understand that PhlebFlow may route, forward, assign, reassign, or share limited contact and logistics information with independent providers and internal administrative personnel to help coordinate the requested connection. PhlebFlow does not guarantee that a provider will accept a request, arrive at a specific time, complete a service, obtain a successful specimen, deliver a specimen to a particular laboratory, or produce any clinical outcome.

4. Limitation of Liability

To the maximum extent permitted by applicable law: (a) PhlebFlow and its owners, employees, contractors, affiliates, service providers, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to your use of the platform or your interaction with any independent provider; (b) PhlebFlow is not responsible for the independent acts, omissions, negligence, professional judgment, clinical decisions, specimen handling, pricing, credentials, licensing status, insurance status, or service quality of any independent provider; and (c) PhlebFlow's total liability for any claim arising out of or relating to the platform will not exceed the greater of the amount you paid directly to PhlebFlow in the twelve months before the claim arose, or USD $100. Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including rights or remedies that cannot legally be waived by a consumer.

5. Dispute Resolution: Informal Resolution, Individual Arbitration, Small Claims, Opt-Out

Before filing arbitration or any court proceeding, you and PhlebFlow agree to first try to resolve any dispute informally: send written notice describing the dispute and requested relief to [email protected], and allow 30 days for informal resolution. Except for disputes that qualify for small claims court, you andPhlebFlow agree that disputes arising out of or relating to the platform or these Terms will be resolved by binding individual arbitration under the Federal Arbitration Act, administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (or JAMS if AAA is unavailable). The arbitration format must not prevent you from reasonably accessing the process, and the arbitrator may award any individual relief available in court. Consumer arbitration fees are handled under the applicable consumer rules. Either party may instead bring an individual claim in small claims court. To the maximum extent permitted by law, claims may only be brought individually — not as a class, collective, consolidated, or representative action — and both parties waive jury trial for covered disputes. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing [email protected] with subject "Arbitration Opt-Out", including your full name, the phone or email used with PhlebFlow, and a clear opt-out statement. If any part of this section is found unenforceable, it will be severed to the minimum extent necessary. This section survives termination of your use of PhlebFlow.

6. Acceptable Use Policy

You agree not to submit false information, attempt to circumvent platform security, scrape or harvest data, or use the email or alert systems for spam or unsolicited marketing communications.